Refund policy

RETURN & REFUND POLICY

We want you to love your Cali Luxe purchase. Due to the nature of our products and for hygiene and quality-control purposes, return eligibility depends on the condition of the item.

RETURNS

Return requests must be made within 7 days of delivery or pickup. To be eligible, merchandise must be unused, unworn, unwashed, unaltered, and in its original condition and packaging.

Hair extensions, wigs, closures, and frontals are not eligible for return once they have been installed, worn, washed, brushed excessively, combed, cut, colored, bleached, chemically processed, or otherwise altered. Bundle ties and original packaging must remain intact.

HAIR CARE & BEAUTY PRODUCTS

For hygiene and safety reasons, opened or used hair-care, lace, adhesive, or beauty products are final sale and cannot be returned.

SHAPEWEAR / bareMELT

For hygiene purposes, shapewear must be unworn, unwashed, free of odors, stains, deodorant, makeup, and other signs of wear, with all original tags and packaging intact to be considered for a return.

FINAL SALE ITEMS

Clearance items, sale items marked Final Sale, gift cards, custom or altered products, and used or opened personal-care products cannot be returned.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order as soon as you receive it. If you believe you received a damaged, defective, or incorrect item, contact Cali Luxe within 48 hours of delivery and include your order number and clear photos of the item and packaging. We will review the issue and provide next steps when applicable.

RETURN APPROVAL

All returns must be approved by Cali Luxe before merchandise is mailed or brought back. Items returned without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the return is due to an error by Cali Luxe or an item confirmed by us to be defective.

REFUNDS

Approved returns will be inspected once received. If approved, the refund will be issued to the original payment method. Original shipping charges are non-refundable unless the return resulted from an error by Cali Luxe.

Please allow your bank or payment provider additional time to process and post an approved refund.

ORDER CANCELLATIONS

Cancellation requests should be submitted as soon as possible. Once an order has been processed or shipped, it cannot be canceled.

QUESTIONS

If you have questions about a return, contact Cali Luxe before returning your merchandise. Please include your order number so we can assist you quickly.

One change from what’s currently on your screen: I would remove the full return address from the public policy. Have customers contact you and receive approval/instructions first. That helps prevent people from simply mailing used hair or other merchandise back without authorization.